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We like your thinking! We have opted to eliminate multi-million dollar marketing campaigns in favor of passing those savings on to you. You like it? Pass it onto your colleagues so that they can join the fun too. In addition, Teltik is a T-Mobile Business re-seller that focuses on delivering high value services to its network.
YES, you can port in from just about any carrier, as long as it is not coming from T-Mobile, and porting is free!
First, be sure to check its portability by clicking HERE to ensure you can bring it over.
Once you receive your sim card, you will fill out the NUMBER PORTING FORM which is processed within 24 hours. You may port in a number from virtually any carrier in the nation except from T-Mobile itself. You should not have any down-time as the actual transfer is instant.
Here is a detailed rundown of the porting process, it's pretty easy:
1. Log into your account by clicking “Sign In” on the top of the Teltik.com page and click the "Monthly Billing" tab
2. Locate the line you would like to have ported and click on the arrow
3. In the drop down, click "port my number"
4. It will ask you to complete the following fields and fill in the rest. A) Authorized Name B) Address (include city, state, and ZIP) C) The account number of your current carrier D) The (PIN) of your current carrier
Ports are processed on our end within 24 hours. Time of porting will depend on how long it takes for the other carrier to release the line. Lines coming from one of the big carriers are usually released immediately. Port-ins from landlines can take up to 2 weeks although they usually go through much sooner.
Click HERE to see an informative link which details how to locate your account number and PIN from your current carrier.
YES! As long as the device is T-Mobile branded, or GSM unlocked (bands compatible with T-Mobile), you can use it on our network. To unlock your device simply contact your current carrier or visit DoctorSIM which does a great job at unlocking just about ANY device at great prices along with solid support. Check them out by clicking Here.
NO! There is NO LONG TERM CONTRACT and only pre-pay for 30 days. YOU ARE FREE TO CANCEL ANYTIME! If you cancel mid-month, there are no prorated refunds though.
Simply go to the homepage or teltik.com and click Explore Plans and go through our easy checkout. You will see how much you will be billed each month including tax. Welcome aboard!
Please see ‘How does the order process work?’ for a more detailed breakdown.
Yes!
You will have access to T-Mobile's Music Freedom feature. Stream as much music as you want on your smartphone from top streaming services, and it won’t count towards your 4G LTE data plan. Data charges do not apply! Please note however, that access to the actual music streaming services are NOT included, rather just that the data which they use will not count towards your high speed data allotment of your plan.
Click HERE to review the list of approved streaming services.
Absolutely! We strive to create affordable plans to ensure that your company's communication strategy is scalable and always affordable. Give us a try.
Teltik, an official T-Mobile business re-seller created plans that target businesses, entrepreneurs, and sole proprietors bringing them over to the powerful T-Mobile network, and giving them a cloud-based phone system that is easy to use and gives your company a professional look.
Simply dial code #932# and your phone will show you how much data you have used. Please remember that music streaming from included platforms DO NOT count against your data usage and are therefore not included in this tally.
Not at this time. All your billing, and account information can be found in your account portal on www.teltik.com.
Third party billing is blocked as much as possible to protect your account. Many clients have successfully been using Google Voice to receive short code messages and this has been working well for them. Should you accrue any third party charges, they will be added to your account + 5% covering taxes and fees, and automatically charged on your next invoice.
Yes!
All qualifying plans - with 3GB or more - can also take advantage of the unlimited video streaming and it won’t count towards your 4G LTE data. Data charges do not apply! Please note however, that access to the actual video streaming services are NOT included, rather just that the data which they use will not count towards your high speed data allotment of your plan.
Click HERE to review the list of approved streaming services.
Ensure your BingeOn is enabled by checking the status, dial #BNG# (#264#) from your phone. To turn on dial #BON# (#266#), and to turn off dial #BOF# (#263#)
Our plans are prepaid, which means you pay ahead of the coming month. Should payment not be made, the line will be temporarily suspended until payment is made. After 14 days of no payment, the line will be closed permanently, which can result in the loss of the phone number.
First, log in to your account using your email address and password, then click "Make Payment" on the left. When you process a payment, the credit card that you used when service was initially established, or the last credit card that was used on the account will get charged. You can also update the credit card on file by clicking "Edit Billing Preferences" and entering it there.
Avoid having to manually login and make a payment, or interruption of service due to late payment, by using our "AutoPay" feature on the billing preferences page, and the monthly payment will be pulled each month automatically. When enrolled in AutoPay, your payment will be pulled two days before it is due, to leave room for error and avoid interruption of service. (Please note: If you enroll in AutoPay within two days of your billing due date, it will not pull on the upcoming bill, and only take effect in the following one.)
Upgrading and downgrading plans as well as adding or removing features is really simple.
1. Click sign in
2. Log in with your credentials
3. Under Monthly Billing, locate the phone number that you would like to change the plan for.
4. Click the drop down on the right hand side of that number
5. Select the 'Change my plan' option
6. Continue through the steps as prompted
If upgrading, the new plan will be applied to that line. The change will take effect within several hours. In addition, your card on file will get charged the price difference for the upgrade added. For example, if you are on the $25 plan, your billing cycle is on the 1st of the month, and on the 15th you upgrade to the $30 plan, the difference is $5. You will be charged the entire difference, which will cover you until the end of the month. Upon the next billing cycle, you will get charged the new rate.
If downgrading, the effect will only take place at the beginning of the next upcoming billing cycle, at which point you will be charged the new rate.
With your Teltik business package, you get an iPlum account free of charge! Your iPlum account will allow you to enhance your image with a dedicated business number that works across multiple devices, anywhere in the world.
The system we offer is cloud based, which means it's hosted and stored on the internet.
You will get 10 iPlum Credits a month for free. Credits are used by making and taking calls, as well as sending and receiving messages. Calls are one Credit per minute, and text message are one Credit per message. Additional Credits are available for purchase from iPlum directly.
Creating an account with us by placing your first order will give you a Telecommunications Business Package. All packages will include whichever wireless plans you select, as well as our powerful Business Cloud-phone system - ON US!
The process for getting started is as follows:
1. Start off by going to the Plans page, either by clicking 'PLANS' on the top of the page, or from the homepage, by clicking 'EXPLORE PLANS'
2. Next, look through the various wireless plans. They differ by price and amount of 4G LTE data. Meaning, all wireless plans include unlimited talk, text, and data, as well as all the other cool features. (See Mobility features by clicking the 'WIRELESS MOBILITY FEATURES' link on the top of the Plans page.) The amount of 4G LTE - or "fast" - data is subject to the package you choose. However, after you run out of your allotted amount, you will be throttled to slower speeds but still always be connected.
3. Once you click 'Select' on the plan you want, a pop-up will appear. This pop-up will ask for some details, as well as offer you some features. Here is where you choose if you'll be bringing your own SIM card or getting the special 3-in-1 SIM from us. You will also tell us if you're porting a number from another carrier, or if not, you'll be able to enter a desired area code. You can also choose to opt-in to some of the cool add-on features like Stateside International Calling, and Name ID. There are optional features. When you're ready click 'ADD THIS PLAN' on the right.
4. At this point you will be brought back to the Plans page. You will notice the plan you just selected in your cart on the right. At this point you have the option to add another line to your order by selecting another wireless plan and repeating the same steps, or click 'NEXT STEP' on the right, at the bottom of your cart.
5. At this point you need to verify your business. Fill in your business information, and upload the necessary documents. When you're ready, click 'NEXT STEP' or 'VERIFY MY BUSINESS'. Your information will be submitted and one of our team members will verify your business. Don't worry, once you're verified your order will still be in your cart. If accepted, you should receive an email from us within an hour, with a link to proceed with your order.
6. Once verified, you will receive an email with a link that will re-direct you to the next step in placing your order. Click 'NEXT STEP' on the right-hand side to continue. On the next page, create a password and 4-digit PIN. The password will be used for you to login to your online account, and the PIN will be used whenever you want to make changes to your account by phone, by chat, or by email. Further on the same page you will enter your personal information including billing and shipping info. When you’re ready, click ‘Next Step’.
7. On the next page you will be able to review your order, and edit your cart. You can choose to add a line, or change some details on an existing line. You can also enter a discount code if you have one. Further down the page you will enter your credit card info, and when you’ve done that you can click ‘PLACE ORDER’. (Please note, by placing your order, you agree to Teltik's privacy notice and conditions of use.)
8. Your first order has now been placed. You will receive a confirmation email shortly after. The email will also include information on how to setup your cloud-based phone system.
Welcome aboard!
You can easily upgrade your plan in your account portal. Your upgraded data should apply within 12 hours.
See 'How do I upgrade or downgrade my plan?' for details on how to get this done.
SIM cards are shipped out the same business day, providing the order is placed before 12:00PM EST. During holidays and weekends, shipments will be sent out within 48 hours.
SIM cards are shipped via USPS. However, if you are trying to "time" your order to coincide with the end of a billing cycle, give yourself a little leeway so that there is no lapse in service. If porting, ensure that you have enough time to receive your SIM and port your number over before your current carriers billing cycle is up. Porting out of a inactive account is blocked by many carriers.
Once shipped, you will receive a tracking number via email.
Great question! The choice is yours. You may either purchase a SIM card though Teltik, or you may bring your own SIM.
Please note: Should you choose to bring your own SIM, it MUST meet the following two criteria:
1. It MUST be T-Mobile branded (not co-branded/MVNO)
2. It MUST be new and unused.
The SIM card will not work if these conditions are not met.
The option to choose whether to use your own SIM or purchase one through Teltik is asked during signup.
Yes. Your data will never be cut off.
All our plans include UNLIMITED talk, text, and data. However, amount of 4G LTE - High-speed data is subject to the package you choose. After you run out of your allotted amount, you will be throttled to slower speeds but still be connected.
For the Unlimited LTE plans, you get unlimited 4G LTE - High-speed data. However, during times of congestion, it is subject to network deprioritization (currently estimated at approximately 50GB).
To explain, if you use more than 50GB of data in one cycle, your data usage will be prioritized below others for the remainder of that data cycle. The only time that you’re likely to see the effects of that, though, is when you’re at a location on the network that is congested, during which time you may see slower speeds. Once you move to a different location or the congestion goes down, your speeds will likely go back up. And once the new data cycle rolls around, your usage will be reset.
Yes, some plans that include HD video streaming, need to be enabled manually.
The following plans allow HD video streaming, and need to be enabled on your end: TeltikOne Plus ($50), TeltikOne Plus International ($65), TabletOne Plus ($40), and the TabletOne Plus International ($55). Here is the lowdown on how to do it:
1. Open the T-Mobile app.
2. Select Profile Settings in the top-right corner.
3. Select Media Settings.
4. To the right of HD Video Resolution, slide the toggle to turn it ON.
Great question! Your billing cycle date and data reset date are not necessarily the same day. Your billing cycle date - the day your bill is due every month, will always be the day of the month on which you placed your first order. Your data cycle, however, started on the date that you migrated onto your new sim card. It is on a 30 day cycle, so your data renew date may not be the same every month (depending on how many days are in the month). Feel free to call/chat/email about your data cycle date and usage!
Yes! All our plans include service in Canada. You can also use your phone to call numbers in Canada from US, at no extra cost!
Service in Canada will work as it does in the US with unlimited talk, text and data. High-speed data in Canada will be capped at 5GB. After 5GB of high-speed data is used (or your high-speed data allotment is reached, whichever comes first), you will stay connected with unlimited data at up to 128kbps (or 256kbps with TeltikOne Plus).
The OnePlus International plans, on voice lines and tablets, will have unlimited 4G LTE with no cap.
The following apps are included under unlimited media streaming: